At Albion, we've been supplying food and ingredients to the best restaurants, hotels, and pubs in London and the South East since 2017.
Over the past three years, we have built relationships with our suppliers and producers and have established a fantastic range of quality products many talented chefs have come to rely on to keep their kitchens stocked, delivering 7 days a week.
When COVID-19 lockdown started at the end of March, we made the decision to adapt our trade business so we could deliver to the home user. We felt passionate about helping our local community get the food they needed without the supermarket delays. We had the products, the vans, and an amazing team of professional and enthusiastic staff ready to go!
What we didn't have, was any expectation about how popular it would be, or for how long we would offer it. It has been a huge learning experience for us – from building an e-commerce site from scratch, changing our picking/loading processes to ensuring contactless deliveries.
We listen to feedback and continuously improve our service by offering click and collect and next day delivery as well as increasing our product range from 150 items to over 500. We work hard to improve our green credentials, introducing a truly compostable plastic bag for most of our fresh fruit and veg and delivering in 100% recycled paper bags. There is still more to do of course!
The feedback has been very positive and we're extremely proud of the customer base we've built and the community feel. We've especially loved making the charity donations and highlighting what these true heroes are doing.
We look forward to our future at Albion Home – bringing more local quality products to you, making your shopping experience a stress-free sustainably conscious choice and delivering a friendly professional service.
Finally, we want to thank you for supporting us, an independent local business. We love to hear your comments and suggestions, so feel free to drop us a message.
Fantastic service - were there when we needed them unlike the main stream supermarkets where we could not get a slot - despite being vulnerable. Next day delivery fantastic. Lovely food choices - fresh and local where possible which makes for great tasting products. Good value for money and we appreciate the food and the quality of it. Drivers are lovely too. All round a great experience and we will continue to use them